How do I book a residence?
Choose a property, enter your dates and guest count, then continue through the booking form. The booking summary shows the rate and any cleaning fee before you submit.
Guest information
Booking questions, answered clearly.
Practical information about reserving a residence and preparing for your Nairobi stay.
Is the availability on the website current?
Availability reflects current reservations and dates that are closed for booking. It is confirmed again when you submit your stay request.
Can I speak to Mercy before booking?
Yes. Every property page includes a direct WhatsApp option if you want help comparing residences, areas or dates before you book.
Can I arrange a longer or corporate stay?
Yes, where the residence is available. Use the website to send your dates or contact Mercy directly if you need a longer stay, repeat accommodation or a company-related booking.
When will I receive the exact address and arrival details?
Public pages show the neighbourhood and useful nearby references. Exact access and arrival information is shared as part of the confirmed booking process.
How does payment work?
The website currently records the booking and its total. Payment arrangements are confirmed directly with the guest until an integrated online payment option is enabled.
What if I need to change or extend my stay?
Contact Mercy as early as possible. Changes and extensions depend on the residence remaining available for the additional dates.
What is the cancellation policy?
Cancellation terms can depend on the residence and booking circumstances. Review the booking information and contact Mercy before confirming if flexibility is especially important for your trip.
Still unsure? Contact Mercy before you book.