Booking & cancellation information.

Reservation status

A submitted request is not treated as confirmed until the website or Mercy confirms the reservation. Availability can change before confirmation, particularly when dates are being discussed with more than one guest.

Rates and guest details

Rates are displayed in Kenyan shillings unless otherwise stated. The booking summary shows the nightly total and any cleaning fee captured for that residence. Guests should provide an accurate guest count and contact details.

Payment

Online payment is not yet processed on the website. Mercy confirms the payment arrangement directly with the guest after the reservation details have been received.

Changes and extensions

Date changes and extensions are subject to availability. Contact Mercy as early as possible if your travel plans change so the available options can be checked.

Cancellations

Cancellation terms may vary according to the residence, timing and circumstances of the reservation. If flexibility is important, confirm the applicable terms with Mercy before finalising the booking.

Pre-check-in

For confirmed website or offline bookings, Mercy may send a private guest link to collect arrival and identification details before check-in. The link is booking-specific, is not indexed by search engines and can be revoked or regenerated by Mercy.

Arrival information

The public website identifies the neighbourhood and useful nearby references. Exact property access and arrival details are shared through the confirmed booking process.

Property use

Guests are expected to respect the residence, the agreed guest count and any property-specific rules communicated before arrival. Material damage, prohibited activity or serious disturbance may affect the stay.

Questions about a specific reservation? Contact Mercy.